Apa itu Bell Captain di hotel?

Download now

Jump to Page

Search inside document

You're Reading a Free Preview
Pages 6 to 14 are not shown in this preview.

Buy the Full Version

Reward Your Curiosity

Everything you want to read.

Anytime. Anywhere. Any device.

No Commitment. Cancel anytime.

Share this document

Share or Embed Document

Sharing Options

• Share on Facebook, opens a new window
• Share on Twitter, opens a new window
• Share on LinkedIn, opens a new window
• Share with Email, opens mail client
• Copy Link

Quick navigation

• Home

• Books

• Audiobooks

• Documents

  , active

• Click HERE to download F and B service Course
• Click HERE to download Premium Housekeeping Course
• Click HERE to download 300+ Training Videos
• Click HERE to download Premium Training manuals
• Click HERE to download PowerPoints

Training Video:

Here is our exclusive training video that you can watch from YouTube: Duties and Responsibilities of a Bellboy or Bellman or Bellhop or Hotel Porter and Bell Captain in Hotel or Resort

Bell Captain reports to Front Office Manager and mainly co-ordinates with reception and cashiers. Bell Captain’s activity may be highlighted as follows:

• To motivate bell boys towards quality guest service.
• To look after trim look, cleanliness, personal grooming and hygiene of all bell boys.
  
• To control the bell boy’s movement that they do not waste time in staff cafeteria.
• To prepare the duty roster and assign duty as per requirements.
• To maintain the minimum stock level of postal stamps.
• To train the bell boys about reporting and watching light baggage guest, who has got responsibilities of escaping without payment.
• To co-operate the reception regarding paging a guest.
• To maintain formalities of left baggage.
• To brief the bell boys about crew arrival/departure.
• To do other messenger duties as and when required by the management.

Job of Bell Boys in Hotel

Bell Boys handle guest luggage at the time of arrival/departure or any luggage movement as and when required in the hotel. They report to the Bell Captain, shift duty Manager/Lobby manager. Bell desk is situated at their work station but they can move any areas of the hotel in case of the necessity for luggage handling. There must be someone at the bell desk all the time of meeting the guest service at any time. They work 8 hours a shift, round the clock. They co-ordinate mainly with reception and Front office Cash.

Following duties are to be done by Bell Boys:

• Carrying guest luggage during arrival/departure or as and when required. While escorting a new guest with his luggage up to the room, the bell boys should inform the guest about room details.
• Providing postal services to the guests.
• Keeping left baggage in luggage store room after maintaining register book or log book.
• Checking the guest room while bringing down guest luggage at the time of departure whether mini bar and everything else are ok.

  Apa saja tugas dari bell captain?

  Bell captain Mengatur pekerjaan bellboy, doorman, dan doorgirl.

  Apa yang dimaksud dengan Bell Boy?

  (S.Medlik.1980). Dengan demikian Bellboy adalah petugas yang memiliki kewajiban dan tugas dalam menangani serta bertanggung jawab terhadap barang bawaan tamu.

  Apa tugas dari petugas bellboy?

  Bellboy adalah salah satu posisi di front office yang bertugas untuk membantu membawa barang bawaan tamu dari lobby hingga kamar.

  Apa itu Bell Service?

  Bell Service ialah section yang berdiri dibawah naungan dari Front Office Departement yang tugas utamanya adalah untuk melayani barang-barang bawaan tamu seperti, koper besar, koper kecil, paket, box, dan lainnya, dan juga tempat menitipkan barang-barang bawaan tamu, dalam jangka waktu yang dekat atupun lama.