Unplug the system, remove the battery and hold the power button for 30 sec. Check the connector on the battery and the contacts on the mainboard for damage -- if the battery is damaged, replace it. If the connector for the battery on the mainboard is evidently damaged, replace the mainboard. Show
If it's not, or there's no evident damage, first thing to do is replace the battery. Summary: This article provides information about how to troubleshoot and resolve battery-related issues on a Dell laptop. Find information about how to use, maintain, and troubleshoot a battery-related issue on a Dell laptop.See less This article provides information about how to troubleshoot and resolve battery-related issues on a Dell laptop. Find information about how to use, maintain, and troubleshoot aSee moreThis article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page. Article ContentSymptomsUtilize power-saving features to extend battery life.Duration: 00:26 A battery on a laptop is used to provide power for operating the laptop. Lithium Ion or Li-ion batteries are the most commonly used batteries in laptops and other devices. Dell laptop batteries are designed for each Dell laptop. Power issues on laptops are compounded because a laptop has two power sources: an AC adapter (charger) and battery. The laptop battery provides power to the laptop when the AC adapter is not connected to the laptop. If you are experiencing one or more battery-related symptoms that are mentioned below, follow the troubleshooting steps below to resolve battery-related issues such as:
If you are experiencing one or more AC adapter-related symptoms that are mentioned below, learn how to troubleshoot AC adapter issues on a Dell laptop.
CauseBattery-related issues can be caused due to an aging battery, battery reaching its end of life, AC adapter not working correctly, and so on. ResolutionExpand the sections below to find more detailed instructions for each troubleshooting step. Before you print this document, ensure to expand all the required sections. The AC adapter must be working correctly to ensure that the Dell battery is getting charged correctly. Verify that the laptop can recognize the AC adapter. To verify that the laptop is recognizing the AC adapter correctly:
There are several settings in the operating system, like power management settings and device drivers, that may impact the battery's performance. Charging the laptop battery outside the operating system (when the laptop is powered off) helps isolate hardware-related issues.
Running a hardware diagnostic test helps identify what the issue may be and provide you with troubleshooting steps to help resolve the issue. Dell offers both integrated and online diagnostics. It is essential to run a hardware test on the laptop or the battery to identify which device is causing the issue. To run an online hardware test on the battery using Dell SupportAssist, browse to the battery diagnostics page. NOTE: Running an online hardware diagnostic test on the laptop requires you to download and install the Dell SupportAssist application. To run the Dell Pre-Boot System Assessment test:
Checking the battery health status helps determine if the battery is operating correctly or if it must be replaced. Battery health status can be checked both inside and outside the operating system. Learn How to Check Battery Health Status on Dell Laptops. NOTE:
If the battery health status is normal, go to the next step. The BIOS is firmware that is embedded onto the system board (motherboard) of the computer. Updating the BIOS to the latest version helps the computer recognize the AC adapter correctly. Updating the BIOS to the latest version requires the laptop to be powered by the AC adapter and battery. WARNING: Dell laptops must have their battery that is installed and connected to the AC adapter before you begin to update the BIOS. Some Dell laptops must have at least a 10% battery charge before you begin the BIOS update. Learn how to update the Dell BIOS or UEFI on a Dell laptop. If the AC adapter type is not recognized by the laptop, Force a BIOS Update without the AC adapter attached on a Dell Laptop. Before trying to force the BIOS update, read the disclaimer below. CAUTION: If the battery charge is less than 10%, you may be able to force the BIOS to update from within the DOS environment. A failure during this process causes permanent damage to the system board of the computer. Users must proceed at their own risk. Dell is not liable for any loss, including but not limited to loss of data, loss of profit, or loss of revenue, which customers may incur by following any procedure or advice set out in this article. Dell QuicksetDell Quickset is a suite of software applications that provide enhanced functionality to your Dell computer. The Dell Quickset utility provides access to configure settings for power management, the battery health meter, and other functions on most Dell laptops. It provides access to several functions that would normally require several steps. Some of the features that you can access using Dell Quickset include:
Installing or updating the Dell Quickset application can help resolve issues with battery charging. Download and install the Dell Quickset application from the Dell Drivers & Downloads website. Dell Quickset application can be found under the Application category. NOTE: The Dell Quickset application is available and supported by select Dell laptops. If Dell Quickset is not available for your Dell laptop, go to the next step. You can run the Windows Hardware and Devices troubleshooter which is built into Microsoft Windows. The Hardware and Devices troubleshooter is available in Microsoft Windows 10, Windows 8 or 8.1, and Windows 7. To run the Hardware and Devices troubleshooter:
NOTE: You must log in to Windows with an account with administrator privileges. If you get any prompts from User Account Control while running the Hardware and Devices troubleshooter, click Yes. If running Windows Troubleshooter did not resolve the issue, go to the next step.
Dell Product Bulletin website helps check if your battery model may be affected. Check if the specific battery PPID (Dell Part Piece Identification) is affected. This step is necessary to identify if your Dell laptop battery is affected. If the battery is subjected to a recall, you are automatically connected to a replacement order form. You need the Dell laptop Service Tag or the battery PPID (serial number) for this process. You may also be required to provide your contact information and a shipping or service address.
If these troubleshooting steps did not resolve the battery-related issue, contact Dell Technical Support for further assistance. When the replacement battery you bought from Dell as a replacment or upgrade and you installed yourself is not recognized, perform the following steps. NOTE: Dell recommends only using replacement batteries that were bought directly from Dell. We cannot guarantee batteries from any other source works in your computer. NOTE: When your battery was recently replaced under warranty and it is not recognized contact Dell Technical Support.
If these troubleshooting steps did not resolve the battery-related issue, contact Dell Technical Support for further assistance. Additional InformationRecommended ArticlesHere are some recommended articles for you. Check Your Laptop Battery HealthDuration: 02:34 Maximize Laptop Battery RuntimeDuration: 01:25 Out of warranty? No problem. Browse the Dell.com/support website and enter your Dell Service Tag and view our offers. NOTE: Offers are only available for US, Canada, UK, France, Germany, and China personal computer customers. Server and Storage are not applicable. Article PropertiesAffected ProductChromebook, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Retired Models, Mobile Workstations How do I fix my Dell laptop battery not detected?Verify AC adapter functionality.. Charge the battery in BIOS mode or with the laptop turned off.. Run the Dell hardware diagnostic test.. Check the battery health status.. Update the BIOS and Dell Quickset.. Run Windows Troubleshooter for battery issues.. Uninstall and reinstall Microsoft ACPI Battery driver.. Why does my battery Say No battery detected?The “No battery is detected” issue is most likely caused by corrupted battery drivers. In such cases, you could resolve this issue by either restarting or reinstalling the battery drivers.
How do I fix my laptop when the battery is not detected?How to Fix Battery Not Detected Errors. Plug your laptop in. ... . Restart your laptop. ... . Give your laptop room to cool. ... . Update Windows. ... . Run the Power troubleshooter. ... . Check the battery status. ... . Update the battery's device drivers. ... . Power cycle your laptop and remove the battery.. |