How do I turn on the message button on my business page?

If one of your main KPIs or goals is to get more messages from prospective customers or clients interacting with your Facebook page, then there are three things you definitely have to:

  • Add send message button to your Facebook page
  • Add send message button on your Facebook posts
  • Add your email to the About section of your page.

In this Facebook page tutorial, we are going to show you how to implement each of these.

If you prefer to watch a video tutorial on how to add a Send Message button to a Facebook page, check out this tutorial:

  • How to add Send Message button to a Facebook page?
  • How to add Send Message button to your Facebook posts?
    • Add WhatsApp button to Facebook post
  • Add an email address to Facebook page
  • Can’t add Send message button to my Facebook page.
  • Get more message leads from your Facebook page

Here is how to add a Send Message CTA button to your Facebook page:

  1. Open the Facebook Page
  2. Click on ‘Add a Button’ or ‘Edit button’.
    How do I turn on the message button on my business page?
  3. Select the ‘Send Message’ button
    How do I turn on the message button on my business page?
  4. You can also add FAQ questions to encourage more relevant messages.
    How do I turn on the message button on my business page?
  5. And you can also add automated responses to these FAQs.
  6. Once you are done, click on ‘Save’.

Now, when a Facebook page visitor checks out your page, she will see this ‘Send Message’ button that is very clickable.

As we mentioned, the second thing you can do is to add the Send Message button to your Facebook posts, so users can send you messages even if they haven’t clicked on your Facebook page.

How to add Send Message button to your Facebook posts?

To add a Send Message button to a Facebook post.

  1. Open the Facebook page
  2. Under the ‘Create post’ button, click on ‘Get messages’.
    How do I turn on the message button on my business page?
  3. Add your post and also upload a video or photo for engagement
    How do I turn on the message button on my business page?
  4. Click on ‘Post’ to share the post with the ‘Send Message’ button.

Here is a video tutorial on this:

Add WhatsApp button to Facebook post

If you or your potential customers prefer WhatsApp, you can also add your WhatsApp business account to the Facebook post, so people can message you there instead of Facebook Messenger.

All you have to do is to click on the ‘WhatsApp icon on the post and add the number of your WhatsApp business account.

Add an email address to Facebook page

Last but not least, you should also add the Email address to your Facebook page About section. Although these will be used by business partners rather than customers or clients of the Facebook page.

To add an email to your Facebook Facebook page:

  1. Open the Facebook page.
  2. Scroll down a little bit on the page.
  3. In the About section, click on ‘Enter Email’.
    How do I turn on the message button on my business page?
  4. Add your email address.

When you close the window, the email address should now appear on your Facebook page about section.

Can’t add Send message button to my Facebook page.

If you can’t add the ‘Send message’ button to your Facebook page, it is probably a Facebook page access issue.

You have to have Facebook page admin or Facebook access to the Facebook page to be able to add or edit the Facebook page call to action button.

So if you want to add the Send Message button to the Facebook page, either send this tutorial to the Facebook page administrator or ask for admin access to the Facebook page.

Get more message leads from your Facebook page

As we said, there are three free ways to get more messages from your Facebook page:

  • Add send message button to your Facebook page
  • Add send message button on your Facebook posts
  • Add your email to the about section of your page.

However, if you have the budget and can pay for it, you can also run Facebook Messenger ads that lead to a Facebook Messenger conversation.

You can also connect your Messenger account with a chatbot service like Manychat and create automated lead nurturing scenarios so it makes a lot easier to scale these Messenger ads campaigns.

How do I add a Messenger button to my business page?

Add a Send Message button to your Page Click + Add a Button under your page's cover photo. If your page already has a button, you can click Edit Button to make changes. Select Contact You then hit Next. Under Step 2, select Messenger, then click Finish.

Why can't I see the message button on Facebook?

If your Messages icon on Facebook is missing from the left-hand column, then you may have removed it accidentally. To get it back, you need to load a page with all of your account's installed Facebook apps and add it to your favorites.

Why can't I use Messenger on my business page?

Your page can accept and send messages only if you've enabled Messenger. To turn on Messenger for your page, go to Messages under General Settings and then click Edit. Select the option to allow messages to your page, and click Save Changes. Be sure to enable Messenger so customers and prospects can contact you.

How do I get the message button on my Facebook post?

Navigate to your Facebook page, click 'Add a Button', dropdown 'Contact you' and select 'Send Message'. During the next step, you will be prompted to answer where this button should send people: choose 'Messenger' and click 'Finish'.