What is a service call in software

Software helps you to synchronize the process of tracking. managing and routing incoming and outgoing telephone calls as well as route calls to the most appropriate agent. It also facilitates call monitoring and recording services for the purpose of quality assurance. It offers scripts to agents to improve productivity, customer service as well as boost efficiency and provide improved reporting features for management.

Software also enables the agents to access, collect and exchange information instantaneously in order to provide a smooth transition among agents, thus dropping client wait times. Amazing software provides business managers with all the necessary details they require for creating strategic plans and making important decisions. Some of the reporting features that call software assists the management with include up sell rates, revenue per call, case times, case categories, and the ability to evaluate call volume.

Software allows employees across various departments to share and communicate correct information about clients through updates which makes the internal process easy. It also comes with impassable security features that keep both client and company data completely safe within the cloud backup.

Software system helps boost overall productivity and enables telephone calls to be handled in an efficient manner.

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Skilled force allocation is a common challenge faced by each manager. Incorrect management of service calls through spreadsheets and other outdated modes can lead to lost revenue, technician mistakes, and ultimately, unhappy customers. With SalesBabu CRM service call scheduling software you can manage the complete, lifecycle from service call to Invoice from the same interface.

Companies of all sizes use SalesBabu Service CRM to track what products are brought by their customers and what service they’re entitled to, efficiently schedule and send out their technicians, track parts and inventory, manage returns, manage warranties and service contracts, streamline the management of their work orders, and much more.

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Service call scheduling software, helps the service managers to check the availability of the engineers very easily & schedule their task accordingly, and all it happens on a single web platform.

Service call scheduling software, helps the service managers to plan the daily agenda of the engineers in such a manner, that helps even the engineers to perform at their level best.

Service call scheduling software, helps the service managers to evaluate the efficiency of the engineers on the individual level, that helps them to look out for the scope for improvement. .

Service call scheduling software make the whole system so streamlines & systematic, that leads to less complication in important operations & makes workflow smoother

By the help of service call scheduling software you can utilize all the resources very efficiently & effectively, that makes your process more Revenue oriented.

Service call scheduling software helps you to bridge the gap between the organisation & its service engineers, which leads to a good coordination between these two.

“Track. Measure. Improve.” is the mantra we live by. FlowRocket platform will allow you to do that well, also. The biggest issue with alternative Service Call solutions is a seamless connection between CRM and Project Management systems. Talk to us to see how we have leveraged the power of that integration.

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FlowRocket allows you to build your own Key Account Management Practice blueprint on a unified business operating platform. Our Service Call Management solution ties service calls to development/manufacturing/servicing, all the way to quality and training. Key Performance Indicators enables you to learn and improve. In turn, this lowers calls and increases client satisfaction.

From building custom queues for service/key client to tracking Root Cause Analysis and Lesson Learnt, FlowRocket’s Service Call Management solution allows you to build your agile Service Desk with ease.

Create a follow-the-sun model for 24x7x365 support with ease leveraging technology and automation
Track the relation of calls to delivery, enhancement, training or any other custom category
Track Root-Cause-Analysis for learning and improving
Build Knowledge Center for your clients to reduce service calls
Build dashboards with widgets & KPIs to improve client satisfaction
Collect Customer Feedback and build top-notch service to be a leader

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Heighten your productivity with FlowIn configuration. “FlowIn” handles incoming email intelligently and automatically.

Configure any email address for auto handling of incoming messages
Assign dedicated email addresses to your Key Accounts
Create your own rules for execution
Create service tickets or requests to any queue from incoming email
Create tasks automatically for any individual or for any project
File emails and documents in an organized structure automatically
Handle automatic distribution of service calls among team members based on the nature of calls and AI driven algos
Manage Key client requests at priority level by providing them dedicated email for servicing. FlowIn enables you to bring your client servicing to a different level.

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Any time. Anywhere. Your Calls and Work In Progress is in front of you. FlowRocket filters your incoming information and highlights what matters the most for you.

Custom widgets and dashboards to choose from
Dedicated Service Call widgets by status to see your service call pipeline and choke points
Ready to go Key Performance Indicators analyzes the nature of your service calls and identifies the area for continuous improvements and optimization
On-the-Go! mobile application lets you access your complete data from iOS or Android based tablets or smart phones. And allows you to take any action.
On-the-Desktop! Is a desktop application that extends your PC to Microsoft Office to FlowRocket. Synchronize your work automatically to FlowRokcket. And, file your service call related emails, contacts and calendars to FlowRocket with ease.

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Configuring custom status and pipeline for resolution was easy. Integrated our website forms to generate automatic tickets for our team. Automatic distribution of service calls is fantastic. We are able to meet our Service Level Agreement to 100% and closing tickets faster than ever. Customer satisfaction is record high and are able to keep tickets to manageable number. Dashboards and KPIs have helped us manage our service calls with ease. We have been able to manage 7×24 support with minimum staff and save a lot of cost.

VP, QA & Tech Support, Software Development Company

The biggest thing for us was an ability to manage decisions from mobile devices. We were able to produce meaningful reports on service and training calls for our customers. Customers were happy with portal access and ability to get insight on the status of their calls. Tracking Root-Cause-Analysis and learning from history has reduced our operational and systems cost. Giving access to Knowledge Center to customers have reduced number of calls for us. FlowRocket have exceeded our expectations configuring their platform to accommodate our unique needs.

Director, Operations & Service, Automation & Control System Solutions