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Just like computers, laptops, and tablets, a Chromebook also runs into a black screen now and then due to various reasons. Most people will be disappointed by the black screen but they often don’t know what causes the problem exactly. And more importantly, they don’t know how to deal with the Chromebook screen black. In recent years, the Chromebook becomes a more and more popular portable device; its size, appearance, and basic functions are very much like the laptop you use. But some aspects of Chromebook are very different from those of a laptop or desktop computer. Take the unique OS as an example: the default operating system used in a Chromebook (no matter it’s an Acer Chromebook, a Samsung Chromebook, or another Chromebook) is Chrome OS, which is designed by Google. Run into a Chromebook Black ScreenOne of the popular problems Chromebook users have reported so far is Chromebook black screen. The screen of a Chromebook turns black (or blank) suddenly while users are performing tasks on it. This is undoubtedly a terrible experience when you’re in the middle of something, right? What makes things even worth is a black screen of death: a fatal error is detected on your device, causing the operating system to shut down forcibly. When that happens – the Chromebook screen becomes black, the vast majority of users’ first reaction is asking help from others to find solutions to fix the problem. That’s why I’m here. The possible causes of a black screen on Chromebook and some effective solutions to solving the problem will be displayed later on this page.
Tip: If you want to back up your system (or files, folders), manage your disk for better performance, solve disk problems, recover lost important data, or find other useful tools, please visit this home page. Chromebook Screen Black ProblemsYou may find yourself in face of the following issues on a Chromebook:
7 Main Possible Cause of Chromebook Black ScreenThere are many reasons to cause a Chromebook’s screen to become black. We only list some of the most possible ones according to users’ feedback; they can explain why an Acer Chromebook won't turn on or why other Chromebooks won't turn on. Cause 1: Battery ProblemsWhat you should first think of is whether the battery on your Chromebook is draining out or runs into trouble. The battery is the main power source of a Chromebook, just like a laptop. If the battery is not working well, you’ll find your Chromebook not turning on. The battery issue is one of the popular reasons to answer questions like why is my Chromebook not turning on. You should connect the charger to your Chromebook and let it charge for at least 10 minutes. Then, try to turn the Chromebook on again. Please replace the battery or charger with a new one if it’s broken. Cause 2: Screen Brightness Too LowThere’s a chance the brightness of your Chromebook screen is adjusted to a low level that you can’t see any information on the screen clearly. In this case, your Chromebook is working properly, but you just can’t see anything. All you should do is turn up the brightness of your screen by pressing the bigger cogwheel key on the keyboard. Your screen issue will be solved immediately (you can see information on the Chromebook screen as usual) if this is the problem. Cause 3: USB Device IssuesIf one or more faulty USB devices (USB flash drives or USB disks) are plugged into your Chromebook, various problems may be caused, including the black screen. You should safely remove all the USB & external devices and then, try to restart the Chromebook to troubleshoot. How to fix it if you connected a USB device to a computer but it can’t be recognized? Cause 4: Hardware FailurePlease restart your Chromebook and take a look at the lights.
Cause 5: Chrome OS Outdated/DamagedIf you may receive a message like Chrome OS is missing or damaged when trying to start your Chromebook, you should realize that your system is corrupted. You should go to reinstall your Chrome OS under guidance. Google shows you how to recover your Chromebook on this page. What about the Operating system not found error? Cause 6: Overheated ComputerIf no lights turn on when you’re pressing the Power button, you can use your hands to touch the bottom of the Chromebook. If it’s very hot, you can confirm that your Chromebook screen is turning black due to overheating. Please wait for a while (at least 15 ~ 20 minutes) and try to restart the Chromebook again when it’s cooled down. If it starts normally, it means the problem is caused by too high temperature; then, you should use it on a hard surface in the future to prevent overheating. Cause 7: Chromebook Screen BrokenSometimes, your Chromebook screen may be damaged physically so you can see nothing on it no matter what you have tried. You should connect your Chromebook to an external monitor or TV to check out. If the screen is really broken, please consider changing one. Click to Tweet Sign out & Turn off Your ChromebookHow to Sign out of Chromebook
Signing out of Chromebook is very necessary if you want to switch accounts or let others use your device. How to Turn off ChromebookHow to turn on a Chromebook? The only way is to press the Power button. How to turn it off? There are 4 options:
How to Fix a ChromebookIt doesn't matter if you can’t confirm the exact cause of the Chromebook black screen issue. All that matters is how to fix the problem effectively. Please check the following things as soon as you find your Chromebook screen black:
If the problem persists, please refer to the solutions below. Restart Your ChromebookOption 1: normal restart. Please try to restart your Chromebook by pressing the Power button, as you usually do. Option 2: power reset. Press and hold down the power button for six seconds. Then, press the power button again to turn it back on. Option 3: hard restart. You should force your Chromebook to hard reboot if the normal restart didn’t work.
Option 4: drain out of battery.
Also, you can try to take out the battery; then, put it back in and restart your Chromebook. If your Chromebook starts successfully, you should prevent future black screen by updating the graphics card driver, signing in to a different user account, or deleting useless apps. If the Chromebook won't turn on, please continue with the following tips for Chromebook troubleshooting. Increase Screen BrightnessPress the volume up button (looks like a bigger cogwheel) on your keyboard to try to bring up the brightness and see whether the black screen is gone. If this didn’t work, please move on. Factory Reset ChromebookPlease note that a factory reset on Chromebook will erase all the information on your hard drive. Please transfer your important files out or back them up before factory reset.
How To Factory Reset ASUS Laptop: Restore To Default Settings? System RecoveryPlease consider a system recovery when the Chrome OS is corrupted and unable to use the display.
Update Chrome OS
How To Run Google Chrome OS From Your USB Drive? Try F2, F9, and F10 Key
Update BIOSAlso, you can try to update the Basic Input Output System (BIOS) of your Chromebook since various problems will be caused if the BIOS version is too old. However, the BIOS update should be very dangerous; any mistakes made during the process will lead to horrible results. How to update BIOS:
If all the above methods failed, UNFORTUNATELY, please contact the manufacturer to request service. Things to Do after Fixing Chromebook Black ScreenData RecoveryThe first thing to do is recover all files lost due to Chromebook issues or the recovery process. If you also install Windows on Chromebook, the data recovery will be an easy job.
You can repeat steps 5 ~ 11 to recover files from another partition on your hard disk. Free Download Please click here to know how to recover files after a factory reset. How to Prevent a Black ScreenHere are some simple tips for preventing a Chromebook black screen:
Click to Tweet ConclusionPlease don’t worry if you find your Chromebook screen black. Computer black screen can be caused by lots of factors, but it is not a big deal most of the time. This page introduces the possible causes of Chromebook showing a black screen suddenly and Chromebook not turning on. Then, it tells you how to turn off a Chromebook, how to sign out from Chromebook, and how to put it to sleep. After that, it provides some effective methods for users to fix a Chromebook with a black screen issue. Finally, you're told the things to do after fixing your Chromebook (data recovery is necessary). 8 Ways To Fix A Frozen Or Unresponsive Chromebook. |