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To manage a client computer, you must enable remote management for it. You can do so by going to each computer and using System Preferences. For each client computer, you can also set preferences that restrict remote access to specific users or actions, or change other settings such as showing remote management status in the menu bar or requiring a password to control the screen. Enabling remote management doesn’t give you access to the computer, but it does let you define who has access. After enabling remote management, define Remote Desktop administrators for the computer. For information, see Set access privileges. Note: For increased security in macOS 10.14 or later, Screen Sharing gives you view-only access when you use the kickstart command-line tool to enable Remote Management on a Mac. If you want to both view and control the remote Mac with Screen Sharing, open System Preferences on the target Mac, click Sharing, then select the Remote Management checkbox. If Remote Management is already selected, deselect it and select it again. In macOS 12.1 or later, Screen Sharing can’t be enabled by the kickstart command-line tool. You can use a mobile device management (MDM) solution to enable Remote Management. See the Apple Support article Use MDM to enable Remote Management in macOS.
You need administrator privileges on the client computer to complete this task.
 In these days most people are working from home and offering remote assistance to the end-users might be challenging under certain circumstances, even on Windows 10 devices. There is a workaround for this via a Microsoft Intune Configuration Profile setting: Route elevation prompts to user`s interactive desktop. By enabling this setting on the Windows 10 devices, during a remote assistance session, the UAC prompt is shown to the remote assistant, which allows the remote assistant to enter his credentials. Let`s have a look where we find this setting in Intune and how the remote support is provided using Quick Assist on Windows 10. Configure the Endpoint Protection profileThe setting which we need to enable is found in the Endpoint Protection profile.
Assign the profile to a security group and your ready for testing. End-user experienceLet`s have a look how we can provide remote assistance to our end-users by using Quick Assist. Start Quick Assist (by searching for it via the search box or by hitting the Windows key + CTRL + Q) on both the Windows 10 desktops, from the end-user and the remote assistant. On the desktop of the assistant choose Assist another person. The end-user needs to enter the received security code and click Share screen. The assistant checks Take full control and clicks Continue. The end-user reviews the information, about who is connecting and click Allow. The remote assistance session is setup! But when we, for example, try to start PowerShell as Administrator, by default the assistant screen is paused/ turns black for the assistant. But when the setting is applied to route the elevation prompt, the User Account Control pop-up is shown to both users. This allows the assistant to provide his (administrator) credentials and run PowerShell as admin. And we are able to run PowerShell with Administrator rights. That`s it for this post. Thank you for reading and I hope you`re now able to assistant your home working colleagues.
Technology has radically changed the way people think about work in 2022. Although many people still commute from home to a workplace, more and more remote workers are doing their jobs anywhere with an internet connection. Others work flexible hours, splitting time between their home and office. Just as technology has created a flexible idea of the workplace, computer software has also had to adapt to the needs of flexible and remote workers. Let’s examine the two sides of the most common remote desktop software solutions: remote assistance vs. remote desktop. Remote Assistance vs. Remote DesktopIn Windows-based computers, there are two different scenarios for making RDP connections: remote assistance and remote desktop. Both options are similar in that they require a remote connection. However, the difference between remote desktop and remote assistance comes down to your specific needs. Remote AssistanceRemote assistance refers to a connection that is intended to provide technical support from a distance. In this mode, a user who is sitting at his or her computer can invite a technician to see what is happening on the screen remotely. The remote user receives an invitation from the host and cannot log in without responding to it. If allowed within the settings of the host computer, the remote user can also share control of the host computer, opening files, accessing information and inputting data by mouse and keyboard. This is extremely helpful for an IT professional who can handle a problem from a distance by running scans or checking the registry. While this type of connection originated within the confines of a LAN, remote assistance is now possible over the internet regardless of the users’ locations. An important distinction in remote assistance vs. remote desktop is that both the host user and the remote user are seeing the same screen. Both can take part in the process. Remote DesktopRemote desktop refers to the connection made when a user obtains full access to a host computer or device from a distance. For example, a user connects to their work computer from a personal computer at home. In a typical Windows remote desktop connection, the host computer’s screen locks when the session begins. Only the remote computer will see any video output. Although viewed on a remote screen, the host computer does all the processing. The user only sends keyboard and mouse input, and the host computer only sends back video and audio output. If someone makes a remote connection and saves a file to a hard drive, it will be on the hard drive of the host computer and would have to be transferred to the remote computer when the connection has ended. A remote desktop connection is mostly about productivity. It allows an employee to connect to his or her computer and access files from somewhere else in the workplace or, with some configuring via the internet. In short, remote desktop aims to increase efficiency whereas remote assistance facilitates technical support. Remote Assistance vs. Remote Desktop: Setting Up the ConnectionIn considering the difference between remote desktop and remote assistance, the means of connection is an important factor. Because each mode has a different function, the connections between each mode vary. One commonality is that the host computer must set up the connection. Typically, the host computer needs to give permission to accept a remote connection. These kinds of connections were originally designed for use within a business’s LAN as opposed to connecting to computers across the country. This is especially true for remote assistance, which allows IT professionals to work on a computer without leaving their offices. Now with the help of a remote access app, remote connections can be successfully carried out between nearly any devices that have internet connections. How to Connect Remote AssistanceRemote assistance involves users on both ends of the connection: both at the remote station and at the host computer. Advanced software allows a technician to troubleshoot multiple computers at once, or even have a few technicians connect to the host machine at the same time if the problem is really complex. Here is what the process for establishing a remote assistance connection will look like:
How to Connect Remote DesktopA Windows remote desktop connection involves a single user operating another computer at a distance, which means the connection process is going to look a little different:
Remote Assistance vs. Remote Desktop: Security Needs and ConcernsIn terms of remote control security, how does remote assistance differ from remote desktop? While making remote connections is important for proper support and productivity, it also opens a computer and the business that owns it to heightened security risks. This is one of the dangers of using remote connections outside of a LAN. No matter where you land when making a remote assistance vs. remote desktop decision, the host computer is only as safe as the user who allows the connection. Security Concerns of Remote AssistanceIn looking at security threats of remote desktop vs. remote assistance, they’re both vulnerable to cyber-attacks. But when it comes to the security of remote assistance, the primary difference is the nature of the connection. Unless the host user is acting improperly, there is always someone on either side of the connection. The host user must invite the connection and monitor it throughout the session. In addition, when someone is giving remote desktop assistance and wants to take control of functions like the keyboard and mouse, it’s important to make sure the host user actively grants those permissions. Security Concerns of Remote DesktopEmployees often use remote desktop to connect to a work computer from home or on the road. However, this can lead to dangerous security breaches if precautions are not taken. It’s important to make sure remote workers use a VPN or something similar to keep connections encrypted–and monitor the network for unusual activity. If the remote user’s device is compromised, it could allow a malicious actor easy access to the corporate network. If a cybercriminal can obtain the IP address of a computer that can make RDP connections, that person then only needs to obtain the login credentials. If an employee uses a weak password, a criminal can log in and potentially access information and data on the work computer–or elsewhere on the network. This is why many IT teams implement strong authentication protocols, such as multi-factor authentication, to make sure any users who try to remotely connect are actually who they say they are. Impero Connect for Remote ConnectionsIf you are evaluating the benefits of Windows remote assistance and remote desktop in 2022, you may want to look at an RDP alternative. Impero recognizes the need for a variety of remote connections beyond the LAN network. RDP’s most common uses come with well-known risks which is why considering all options before you select your software is important. Impero Connect gives businesses secure remote support software that controls both the access and abilities of remote connections. Some of the features that make Impero a better choice in the remote assistance vs. remote desktop comparison include:
Impero can give you the flexibility you want with the security you need for your business’s remote connections. If you want to see for yourself, sign up for your Impero Connect free trial today. |
Why would an administrator use windows remote desktop and windows remote assistant? select one:
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