Comfort Curve Keyboard 2000 Microsoft Arc Mouse Comfort Optical Mouse 1000 Comfort Optical Mouse 3000 More...Less When you use a Microsoft mouse or keyboard that is listed in the "Applies to" section, you may experience one of the following symptoms:
This issue may occur if one or more of the following conditions are true:
If pressing the Sleep key again does not resolve this, try each of the following methods in the order in which they are presented and determine whether the problem still exists before you try the next method. If you are using the original version of Vista and have not updated to the latest available Service Pack, updating to Service Pack 1 or a later version may resolve this problem. For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base: 928631 A USB device may no longer work correctly after Windows Vista resumes from sleep or from hibernation 871233 USB device is not recognized when you attach it immediately after your Windows XP-based computer resumes from standby or hibernation 929577 A Bluetooth device may no longer work correctly when you wake a Windows Vista-based computer from sleep First, download the latest version of the Microsoft IntelliType software, IntelliPoint software, or both for your keyboard, your mouse, or both. To do this, visit the following Microsoft Web site: http://www.microsoft.com/hardware/download/download.aspx?category=MK After you install this software, run it, and then verify that the correct device is selected and that the settings are as you want them to be. If your keyboard does not have a dedicated Sleep key and you want to program Sleep for an alternative key, follow these steps:
To resolve this issue and resume computer operation, use one of the following methods:
To resolve this issue for, follow these steps:
Note If your computer does not support Advanced Configuration and Power Interface (ACPI), the earlier steps may not be available. In this case, you have press the power button to wake the computer. If you cannot resume computer operation by using any of these methods, you may have experienced a system problem. For information about how your system resumes operation, see the documentation that accompanied your computer or contact the computer manufacturer. For information about Microsoft Windows Power Management settings, see Microsoft Windows Help. Note Many laptop manufactures will not allow a Bluetooth device to wake the computer from sleep mode because of the power consumption requirements to keep the Bluetooth radio activated (Bluetooth paging can consume up to 15% of the computer’s power). Therefore there are a couple of workarounds that you can use:
Alternatively the Microsoft Bluetooth stack or your laptop’s proprietary Bluetooth stack may allow customization to allow wake by using Bluetooth devices. Because BIOS access varies by computer, to resolve this issue, see the documentation that is included with your computer. Alternatively, contact your computer manufacturer for information about how to configure the BIOS. For more information about hardware and software vendor contact information, visit the following Microsoft Web site: http://support.microsoft.com/gp/vendors The ability to recover from sleep mode by pressing a key on the keyboard or by moving the mouse on a computer that supports ACPI is dependent on the computer's motherboard. This ability is disabled in older Intel motherboards, and the only way to wake the computer from sleep mode is to press the Power button. With most newer motherboards, you can wake the computer by pressing the Power button, by pressing a key on the keyboard, or by moving the mouse. ACPI support is necessary to take full advantage of the power management and Plug and Play features in Windows. If you are not sure whether your computer is ACPI-compliant, please see the printed documentation for your computer or motherboard, or contact the manufacturer of your computer or motherboard.For more information about hardware and software vendor contact information, visit the following Microsoft Web site: http://support.microsoft.com/gp/vendors Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. |