Reflects the prominence of its brand in the minds of the public and the perceived quality of its goods and services
The willingness to be vulnerable to a trustee based on positive expectations about the trustees actions and intentions
Justice (def and 4 dimensions)
Reflects the perceived fairness of an authorities decision-making4 dimensions: Distributive justice Procedural justiceInterpersonal justice Informational justice
Reflects the degree to which the behaviors of an authority are in accordance with generally accepted moral norms
Trust is rooted in three different kinds of factors:
1) disposition-based: your personality traits include a general propensity to trust others2) cognition–based: it's rooted in a rational assessment of the authority's trustworthiness 3) affect-base: depends on feelings toward the authority that go beyond any rational assessment
A general expectation that the words, promises, and statements of individuals and groups can be relied upon.
Trustworthiness- def and 3 characteristics
The characteristics or attributes of a trustee that inspire trust. three dimensions include:1) ability – the skills, competencies, and areas of expertise that enable an authority to be successful in some specific area2) benevolence – the belief that the authority wants to do good for the truster, apart from any selfish or profit-centered motive 3) integrity – the perception that the authority adheres to a set of values and principles that the truster finds acceptable
The perceived fairness of decision-making outcomes (pay, rewards, evaluations, promotions and work assignments allocated using proper norms)
reflects the perceived fairness of decision-making processes (voice, correctability, etc)
The perceived fairness of the treatment received by employees from authorities (respect & proprietary rule - refrain from improper remarks)
the sustained display of hostile verbal and nonverbal behaviors, excluding physical contact.
the perceived fairness of the communications provided to employees from authorities (justification rule and truthfulness rule)
occurs when former or current employees expose illegal or immoral actions by their organization.
four-component model of ethical decision making
argues that ethical behaviors result from a multistage sequence beginning with: 1) moral awareness, then2) moral judgement, then 3) moral intent, then 4) ethical behavior
Cognitive moral development (kohlberg's theory)
as people age and mature, they move through various stages of moral development:- preconventional stage- conventional stage - principled stage (postconventional)
prescriptive guides for making moral judgements
an authority's degree of commitment to the moral course of action
the degree to which a person self-identifies as a moral person
reflects the degree to which employees can devote their attention to work
Employees that don't trust authorities have economic exchange relationships that are based on narrowly defined, quid pro quo obligations that are specified in advance and have an explicit repayment schedule.
A trust increases employees social exchange relationships develop that are based on vaguely define obligations that are open-ended and long term in their repayment schedule
corporate social responsibility
a perspective that acknowledges that the responsibilities of a business encompass the economic, legal, ethical, and citizenship expectations of society |