10.What should a technician do before beginning any troubleshooting steps on acustomer computer?oPerform a data backup.oDocument the findings.oIdentify the problem.oEstablish a plan of action.Explanation:Because a technician could be held liable for any data loss as a result of working on a customer computer, a backup shoubeginning any troubleshooting.
11.After consulting the manufacturer manuals, a technician applies a series ofrecommended solutions that resolve a problem with a workstation computer.What is the next step in the troubleshooting process that the technician shouldperform?
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12.A customer asks for a solution to a printer problem that is beyond theknowledge level of the technician. What should the technician do?
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13.A computer technician performed a number of actions to correct a problem.Some actions did not solve the problem, but eventually a solution was found.What should be documented?
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Tags
Personal computer, Hard disk drive, Serial ATA
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