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ServiceNow has announced its release of ServiceNow San Diego (Q1 2022), the newest version in the long line of software updates since the company’s creation. This platform has a long history of upgrades that reflect the changing industry. ServiceNow Tokyo is expected to release to all users in Q3 or early Q4 of 2022. No longer limited to serving IT professionals, the ServiceNow platform has grown to encompass all areas within an organization and encouraging best practices in managing all services as a business. From mobile applications and updated user interfaces to powerful machine-learning capabilities, ServiceNow’s cloud-based platform is a revolutionary tool that has helped businesses digitally transform their services for years. This resource includes information about each ServiceNow version beginning with Aspen, released in December 2011. Each version brings exciting new features, applications, and implementations, and each upgrade improves upon the previous one. Versions are in order of newest → oldest.
Remember, with each release, your organization must comply with the n-1 model. n-1 requires companies to upgrade to either the newest version of the platform or the previous release, meaning ServiceNow users must now migrate off of the Quebec release to either Rome or San Diego (for the time-being). Needing Upgrade Help?When it comes to upgrades, implementations, or anything ServiceNow-related, Elite Partner, Infocenter, can help. Infocenter can perform the entire ServiceNow upgrade for you and is available for post-upgrade support (DEVSHOP™) saving you time and resources, and the hiring of a part or full time ServiceNow admin. Contact us today for more information. Future Versions:More info coming soon on:
Version: ServiceNow San Diego*Latest Released Version*Release Date: Q1 2022 ServiceNow San Diego release features full article here highlighting what’s new and enhanced in:
The next releases after San Diego (Q1 2022) are ServiceNow Tokyo (Q4 2022) and Utah (Q1 2023). Version: ServiceNow RomeRelease Date: Q3 2021 ServiceNow Rome release features full article here. ServiceNow Rome was released Q3 of 2021 with early options below: The next releases after Rome include ServiceNow San Diego (Q1 2022) and ServiceNow Tokyo (Q4 2022). Version: ServiceNow QuebecRelease Date: Q1 2021 ServiceNow Quebec release features full article here. ServiceNow Quebec was released Q1 of 2021 with early options below:
The next releases after Quebec include ServiceNow Rome (Q3 2021) and ServiceNow San Diego (Q1 2022). Version: ServiceNow ParisRelease Date: Q3 2020 Some top and enhanced and new features of the Paris release are included below. For more on Paris, read here.
Release Date: Q1 2020 The ServiceNow Orlando release notes came out January 23rd, 2020 officially. Orlando has brought with it more DevOps APIs/Integrations, click-to-chat, enhanced customer onboarding capabilities and integrations for employee onboarding, integrated help systems, Click-to-Chat, process owner and manager insights, several CMDB integrations, Supervisor Workspace, and more! For lengthier details on the Orlando release, check this out. Orlando’s features include:
Additional Orlando features include: Read the full version release notes provided by ServiceNow here: Orlando
Release Date: September 2019 ServiceNow New York has brought some amazing things to the platform. Not surprising as each release prior has brought new functionality, fixes to existing functionality and new/updated features. With New York, users can now resolve MI faster and have IT Service in any language! This release has brought new innovations in enterprise mobile, intelligence, and workspaces to give users frictionless employee service and boost efficiency. For our top five favorite features of the New York release, read more here. New York’s features include:
Read the full version release notes provided by ServiceNow here: New York
Release Date: March 2019 Madrid brought many new features and updates to allow users to work anytime, anywhere. Some highlights of the release included, rapid app development, out-of-the-box apps for ITSM and FSM, simple configurations, enhanced security and mobile capabilities. With Madrid, users can build and deploy native Android and iOS mobile apps with no-code components and high security. For more on Madrid’s mobile capabilities, check this out. And, for more details on the most exciting features, read this article. Madrid’s features include: With the new feature, Automated Test Framework comes:
A few of the quality of life and usability enhancements with Madrid include:
Read the full version release notes provided by ServiceNow here: Madrid
Release Date: September 2018 London’s features made employees’ lives easier by integrating machine learning and on-demand knowledge into its streamlined employee service portal. Through the use of its new tools, like Virtual Agent Chatbots, London allowed employees to focus on more impactful work within their organization and provides quick solutions for employees’ needs. For more on London’s new features, read this. London’s features include:
Read the full version release notes provided by ServiceNow here: London
Release Date: January 2018 Kingston’s machine-learning capabilities brought improved data analytics, budget forecasting, and IT incident resolution. These exciting functions helped reduce human errors, increase response time, and lower service downtimes, all while offering insights into response effectiveness. Using performance benchmarks and other metrics, users could compare their services to industry leaders and improve their offerings accordingly. For more on Kingston, read this. Kingston’s features include:
Read the full version release notes provided by ServiceNow here: Kingston
Release Date: July 2017 ServiceNow’s Jakarta version debuted the Intelligent Automation Engine that brought users the first machine learning capabilities of the platform. This marks the platform’s beginning steps into dramatically transforming IT services through artificial intelligence. The engine features anomaly detection, benchmark comparisons against industry peers, and performance predictions. This release focused on enhancing both performance and user experiences; expand capabilities for HR, Customer Service, and Security; and improve enterprise-wide IT management. HR Service Management is renamed to HR Service Delivery, and a new onboarding/transition application gives improved management of employee events. Jakarta’s features include:
Read the full version release notes provided by ServiceNow here: Jakarta
Release Date: January 2017 The Istanbul version focused on features that helped organizations drive continuous improvement, rapidly remedy security incidents, extend business-to-consumer customer service, increase control and autonomy for HR teams, and accelerate application delivery. Its new integrations and automation helped users resolve security incidents much faster. The Istanbul version released the Governance, Risk, and Compliance feature, which allowed organizations to embed compliance and risk controls into their business and IT processes. Istanbul’s features include:
Read the full version release notes provided by ServiceNow here: Istanbul
Release Date: May 2016 ServiceNow’s Helsinki version offered new features that focused on “consumerizing the service experience and accelerating time-to-value realization.” As this industry pivoted toward providing a consumer-oriented experience to its customers, the platform added new applications to make it even easier for organizations to meet these customer demands. With strong competition in the technology marketplace, ServiceNow rose to the challenge of proving its platform to be a reliable investment. Helsinki’s features include:
Read the full version release notes provided by ServiceNow here: Helsinki
Release Date: December 2015 The Geneva version aimed to give users a more engaging experience, simplify the development environment, extend service management further across organizations, and encourage enterprises to operate IT like a business. Geneva represented a pivot from strictly supporting IT services and an extension into other business areas. This helped connect teams and improve automated workflows from one group to another. With this version, the platform added management applications for customer service, security operations, HR services, and facilities services. Geneva’s features include:
Read the full version release notes provided by ServiceNow here: Geneva features or applications.
Release Date: March 2015 The Fuji release was considered the first major ServiceNow version update. This version took longer to release than the previous ones, given that the platform regularly updates its software every six months or so. But the wait was worth it: Fuji offered a wide array of new applications and features that allowed organizations to manage services across the entire enterprise. This version helped companies become service oriented to better service their internal and external customers. This version’s updates aligned with the “five pillars of the service model” as understood by ServiceNow (features and applications divided between these five sections below): Service Taxonomy
Service Experience
Service Delivery
Service Assurance
Service Analysis
Read the full version release notes provided by ServiceNow here: Fuji
Release Date: May 2014 ServiceNow’s Eureka release sought to enhance the enterprise service model and further improve the user experience. In the official press release, a ServiceNow representative said, “The products and features in this new ServiceNow release give IT the ability to create a new service experience for business users and improve the framework on which IT can deliver those services across the enterprise.” Creating an intuitive, user-friendly platform makes it easier for different business areas and users to access and navigate services. As this becomes more important, ServiceNow continues to drive forward with new interfaces and service portals. Eureka’s features include:
Read further version release notes provided by the ServiceNow Community: Eureka
Release Date: November 2013 This release expanded on many of Calgary’s features and applications, including the “Application Creator” tool. This release’s goal was to expand services to include additional aspects of business management, like managing vendor information or offering HR services through automation. Dublin’s features include:
Read further version release notes provided by the ServiceNow Community: Dublin
Release Date: February 2013 The Calgary version offered new features and enhancements that did not solely focus on IT responsiveness or innovation. Its focus was on driving visibility and standardization across the entire enterprise. This push helped bring the ServiceNow platform beyond merely serving IT but to include other facets of an organization. Calgary’s features include:
Read the full release notes (now archived) provided by ServiceNow here: Calgary
Release Date: July 2012 ServiceNow’s Berlin upgrade directly addressed user feedback sourced from the ServiceNow community. Since their platform aims to directly serve the modern business world, this upgrade sought to reflect project styles like the agile methodology. This update included 48 new features that span the platform and business areas. Berlin’s features include:
Read the full release notes (now archived) provided by ServiceNow here: Berlin
Release Date: December 2011 Aspen was the first city-named ServiceNow version. This upgrade focused on system scalability and resilience. This version offered a number of improvements on its application and platform. Aspen’s features include:
Read the full release notes (now archived) provided by ServiceNow here: Aspen
Since late 2011, ServiceNow has named each of its new versions after a city (Aspen, Berlin, and Calgary, for example). After the first five city-named versions, ServiceNow released Fuji – its first major upgrade. These first versions were improved upon greatly and are no longer supported by ServiceNow. |